1. Scope

The following terms and conditions apply to all orders via our online portal. Our online portal is aimed at consumers and Companies.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.

2. Contractual partner, the conclusion of the contract, correction options

The purchase contract is concluded with INNODIMA Innovative Digital Marketing FZE based in

Business Center, Sharjah
Publishing City-Free Zone, Sharjah,
United Arab Emirates

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract language, contract text storage

Language (s) available for the conclusion of the contract: English

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible on the Internet.

4. Terms of delivery

In case of book a travel or leisure activity, you will receive an email with your vouchers and documents. In the case of delivery of goods, the delivery fee is determined by the respective provider. You can find the exact information on this on the provider shop page and in the order process.

5. Payment

The following payment methods are generally available in our web portal:

Credit card

Enter your credit card details in the order process. Your card will be charged immediately after you have placed your order.

PayPal

In order to receive the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order has been placed. You will receive further information during the ordering process.

Immediately by Klarna

In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

Google Pay

In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data and confirm the money order. The payment transaction is carried out immediately after the order has been placed. You will receive further information during the ordering process.

Apple Pay

In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You will receive further information during the ordering process.

giropay / paydirekt

In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M (“giropay” or “paydirekt”) we offer the payment methods giropay and paydirekt.

giropay

In order to be able to pay the invoice amount via giropay, you must have a bank account that has been activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

paydirekt

In order to be able to pay the invoice amount via paydirekt, you must have a bank account that has been activated for online banking, be registered with paydirekt, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You will receive further information during the ordering process.

BillPay

In cooperation with the payment service provider “BillPay”, operated by Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment via BillPay requires a successful address and credit check and is made directly to BillPay. You will receive further information with the respective payment option and in the order process.

Direct debit via BillPay

By submitting the order, you give BillPay a SEPA direct debit mandate. BillPay will inform you of the date of the account debit (so-called prenotification). The account is debited before the goods are dispatched.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”) we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and in the order process.

Instalment purchase via Klarna

You can pay the invoice amount in monthly instalments of at least 1/24 of the total amount. The minimum rate is 6.95 euros.

6. Right of withdrawal

Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. Warranties and Guarantees

7.1 Right to liability for defects

The statutory right to liability for defects applies.

7.2 Warranties and customer service

Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

Customer service: daily, from 8 a.m. to 8 p.m., by email, phone or WhatsApp

8. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here. Consumers have the opportunity to use this platform to settle their disputes.

To settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship even exists, we are obliged to participate in dispute settlement procedures before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration, Straßburger Straße 8, 77694 Kehl am Rhein, https://www.verbraucher-schlichter.de/ is responsible. We will take part in a dispute settlement procedure before the consumer arbitration board.

Terms and conditions were created with the Trusted Shops legal writer in cooperation with FÖHLISCH lawyers.