Terms & Conditions
The following terms and conditions apply to all orders via our online portal. Our online portal is aimed at consumers and companies.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
2. Contractual partner, the conclusion of the contract, correction options
The purchase contract is concluded with INNODIMA Marketing Management based in Dubai, United Arab Emirates.
By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language, contract text storage
Language (s) available for the conclusion of the contract: English
We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible on the Internet.
4. Terms of delivery
In case of booking a travel or leisure activity, you will receive an email with your vouchers and documents. In the case of delivery of goods, the delivery fee is determined by the respective provider. You can find the exact information on the provider shop page and in the order process.
The following payment methods are generally available on our web portal:
Enter your credit card details in the order process. Your card will be charged immediately after you have placed your order.
6. Right of withdrawal
Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.
7. Warranties and Guarantees
7.1 Right to liability for defects
The statutory right to liability for defects applies.
7.2 Warranties and Customer Service
Information on any additional guarantees that may apply, and their precise conditions can be found with the product and on special information pages in the online shop.
Customer service: daily, from 8 a.m. to 8 p.m., by email, phone, or WhatsApp
8. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here. Consumers can use this platform to settle their disputes.
To settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship even exists, we are obliged to participate in dispute settlement procedures before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration, Straßburger Straße 8, 77694 Kehl am Rhein, https://www.verbraucher-schlichter.de/ is responsible. We will take part in a dispute settlement procedure before the consumer arbitration board.